F.A.Q

What you Need to Know before you book!

Almost ready to book?

Please read this page well. Punta el Custodio is a paradise for most people, but it’s not for everybody. On this page you can read more about what to expect.
We do hope to see you in our little paradise!

Your place looks nice, but it's in the middle of nowhere!

We are not exactly located in the middle of nowhere, but it is rural Mexico. It’s one of our charms, we think, that we are far away from the noise from busy, touristic places. When you are at Punta el Custodio, you are away from it all. You will be able to relax and enjoy your vacation like you never have before. Thanks to our staff also, who will do everything to make your stay as comfortable as possible.

The drive from Puerto Vallarta airport is an easy, beautiful drive by the way. Almost all straight, just follow the highway, you only have to take 4 turns. We used to say that it was a 2 hours drive, but it has gotten more busy over the last few years. Probably it takes between 2 and 2.5 hours by now (April 2018).

There still is no development of condos, hotels etc in this area. We feel very lucky about that. You will have the ocean for yourself, literally. You may see some other guests that stay at one of the houses, and in the weekend Mexicans from the area come to the beach in Platanitos or to surf. But during the week you will have the ocean and beach pretty much for yourself.

See our exact location and driving instructions on our page Location.

So what do we do, in Punta el Custodio, rural Mexico, for 1 week?

You won’t get bored.
You came to relax, spend time with family or friends, enjoy the place, and we hope that’s what you will do.

Our English speaking on site manager, Ismael, can arrange excursions/transportation if you want. You can go deep sea fishing, whale/dolphin watching in season, visit the turtle hatchery at 1 mile from our community, go horse riding on the beach, visit local towns and markets or go to the bigger towns (at 45 minutes or more). Go to the Tovara waterfall. Ismael will arrange it for you. We are in front of one of the best surf breaks in Nayarit, we have a 2 person kayak, free to use for our guest. You can go paddle boarding into the estuary. Sip a margarita on your sundeck.

You won’t get bored.

What is the booking/payment process?

First you ask all the questions you have to Michel, who handles all the inquiries. He lives 1.5 hour south of Punta el Custodio, has spent many, many long weekends at all the houses at Punta el Custodio with his little family since 2009, so he knows our community very well.

Once you decide to book, we will block the dates, send you the rental contract and payment info. We ask for a 50% deposit to secure the dates for you, the last 50% plus a refundable damage deposit of $400 USD are due 8 weeks before arrival. You will receive a reminder by that time.

You can pay by sending a cheque to the owner in the US for all houses except Casa Sonrisa and Casa Iguana, at no extra cost. You can also deposit through paypal, then we require an extra payment fee of 4% of the rent. You can pay through our VRBO listing for 6 of the 8 houses too, but then you will have to pay 4 – 10% extra on commissions and fees.

See for info about meal plan, airport transfers and excursion below.

How do I order/pay for the meal plan, airport transfers and excursions?

About 6 weeks before arrival Michel, your rental agent, will bring you in contact with Ismael, our on site manager who handles the meal plan/airport transfers/excursions. It works best if you communicate directly with Ismael about meal plan and transportation.

For the meal plan Ismael will need to know number of people, how many are under 13 or 5 years old. If you want him to arrange airport transfers he needs to know names/flight number/date/time of arrival/departure. If you ordered an airport transfer there will be a driver waiting immediately after customs at Vallarta airport with a sign with your name on it.

You pay for the food plan during your stay, in cash, to Ismael. If you have special food wishes, let Ismael know upfront, or tell your housekeeper/cook during your stay.

Cost one way airport transfer (ask Ismael upfront, rates may change):
Up to 3 persons $135 USD
Up to 6 persons $165 USD
Up to 9 persons $195 USD

Will I have cell phone and internet connection?

We have 3G cellular access in our houses/community, so you can call and be called. In some places the signal may be weaker, then you will have to move a few meters, at busy times (morning and early evening) you may lose the signal.

You can use the 3G signal on your smartphone to connect to internet. Contact your provider, they offer international data plans at low extra cost, you may even have it in your plan already. This way, you can connect to internet through your cell phone, or you can use your smartphone as a “hotspot” to connect to internet on non-cellular devices like laptops and tablets. It is easy to set up, you can find a lot of info online on how to set it up in a few minutes.

If you need quick unlimited internet for your work then our place is not for you. We just cannot guarantee reliable internet. We are located in rural Mexico, quick and modern communication is not that developed here. We think that’s a blessing for a week or so. In general you should be able to connect most of the time, but again, nothing guaranteed. It’s out of our hands.

We have offered WiFi in the past, but, despite mentioning that we could not guarantee internet, we created expectations we could not fulfill. We want to be clear; we don’t offer WiFi.

We do realize that people ‘need’ internet nowadays. At the same time we, and almost all our renters, find it a blessing not to be ruled by all the outside news for a week or so. In case of emergencies our staff is always stand by. There is a gatekeeper 24/7 with mobile phone.

How about bugs?

Punta el Custodio is located in a jungle type environment, so yes, there are bugs. We hardly use pesticides at our community because we want to keep it ‘clean’. Lots of animals are living on the ground, in the trees and in the air. You will see tiny insects, some bigger ones too. They are all harmless, but we understand that some people just don’t like bugs. And although you may spend a week at our community without being bugged by them, if you don’t like bugs at all, you may be better off going to a different location.

We don’t have mosquitos, but incidentally there are no-see-ums, or jejenes. They are a very small sort of mosquito, very fond of ankles, wrists and hands. They only appear around sunrise and sunset, and in my experience they are present 1 out of every 10 days. Recently one of our guest mentioned in a review that they stayed 10 days and had no-see-ums only 1 day, I think this number is quite accurate.
In the past 9 years we had 2 guests who left the house earlier than planned because they were bothered too much by the no-see-ums. So again, if you are very sensitive to these things our place may not be for you.

In my experience the no-see-ums don’t care much about rainy or dry season, hot or cool weather. It’s unpredictable when they will be around.

You will love our place if:

you like adventure (crossing the estuary!)

You will love our place if:

you enjoy unspoiled nature (the whole area)

You will love our place if:

you want to relax (no better place)

You will love our place if:

you want to be pampered (everybody will work hard to make your stay unforgettable)

You will love our place if:

you want to spend a week or so in paradise (you found it!)

You will love our place if:

you want to be away from all the tourists

You will love our place if:

you don’t want to cook, do dishes etc. (you may not want to leave)

You will love our place if:

you want to see pelicans flying right in front of your terrace (and all kinds of other exotic birds)

You will love our place if:

you want to see dolphins and whales at 600 feet from your terrace (from December until the end of March)

You should not book if:

you are very sensitive for bugs (our community is free from insecticides as much as possible)

You should not book if:

you want bars, restaurants and nightlife during your stay (at no place you will see as many stars at night as in our area, there is no light pollution from cities nearby)

You should not book if:

you have problems walking (a cobblestone road that winds through our community, houses with different levels)

You should not book if:

you need a hospital very close (we can make it to the nearest hospital in 45 minutes)

You should not book if:

you want to be online 24/7 (this is rural Mexico, sometimes you will be disconnected from the world)