F.A.Q'sBefore you book
Almost ready to book?
Please read this page well. Punta el Custodio is a paradise for most people, but it’s not for everybody. On this page, you can read more about what to expect. We do hope to see you in our little paradise!
Do you recommend any activities or excursions for your guests?
You came to relax, spend time with family or friends, enjoy the place, and we hope that’s what you will do.
Our English speaking property and on-site manager, Ismael, can arrange excursions/transportation if you want. You can go deep-sea fishing, whale/dolphin watching in season, visit the turtle hatchery at 1 mile from our community, go horse riding on the beach, visit local towns and markets or go to the bigger towns (at 45 minutes or more). Go to the Tovara waterfall. Ismael will arrange it for you. We are in front of one of the best surf breaks in Nayarit, we have a 2 person kayak, free to use for our guest (UPDATE: at the moment we don’t have a kayak, the tide took it. We hope to have a new one as soon as possible). You can go paddle boarding into the estuary. Sip a margarita on your sundeck.
You won’t get bored.
Will I have cell phone and internet connection?
We have 3G cellular access in our houses/community, so you can call and be called. In some places the signal may be weaker, then you will have to move a few meters. At busy times (morning and early evening) you may lose the signal. In case of emergencies, our staff is always on stand-by. There is a gatekeeper 24/7 with a mobile phone.
Is Punta el Custodio a safe place?
Does 'located in rural Mexico' mean 'in the middle of nowhere'?
The drive from Puerto Vallarta airport is an easy, beautiful drive. Almost all straight, just follow the highway, you only have to take 4 turns. We used to say that it was a 2 hours drive, but it has gotten busier over the last few years. Probably it takes between 2 and 2.5 hours by now (April 2018).
There still is no development of condos, hotels etc in this area. We feel very lucky about that. You will have the ocean for yourself, literally. You may see some other guests that stay at one of the houses, and in the weekend Mexicans from the area come to the beach in Platanitos or to surf.
See our exact location and driving instructions on our page Location.
How about bugs?
Is the electricity supply reliable?
Are there extra costs when we rent a villa?
Our houses and villas can be rented with or without the all-inclusive package. For the rental rates, see each individual rental page. Our all-inclusive package (3 meals a day, juices, sodas, fruits, chips, and 5 beers a day per adult, all shopping is done by the staff of Punta el Custodio) costs $240 USD per week per adult, $120 USD per week for children from 5 – 12 years old. A tip for your private maid/cook and the staff is greatly appreciated!
There may be payment fees when you book the house. If you pay by sending a cheque to the owner, then there are no extra costs. Paying by sending a cheque is possible for all houses except for Casa Sonrisa. All owners accept PayPal deposits, we do charge an extra 4% payment fee when paid through PayPal. You can book all houses except Colibri and Don Juan through VRBO.com too, but they may charge booking fees up to 10%.
Are there stores nearby?
Check-in: 2 pm
Check-out: 11 am
No noise after 10 pm
The staff of Punta el Custodio consists of Ismael Franco, our property- and on-site manager who speaks fluent English, the women who clean the houses (each house has it’s own housekeeper/cook), the gatekeeper, gardeners, mechanics, other maintenance workers, and Michel, your rental agent. In Casa Sonrisa, you will deal with Wendy Fletcher as the property manager.
About 6 weeks before arrival we will get you in contact with Ismael or Wendy to arrange the food plan/airport transfers. Once you arrive at Punta el Custodio Ismael or Wendy will be your main contact to answer all your questions and help you with activities such as trips, tips, and excursions. They are also excellent at coordinating special events such as mariachi parties.
Contacts for your stay at Punta el Custodio
Your first contact will be Michel, your rental agent for the 9 houses listed on this website. Since he has spent many weekends in all houses at Punta el Custodio with his family since 2009, there is no better person to help you choose the best house for your needs. He will answer all your questions and will give you the best information about each of the houses and about Punta el Custodio itself. He will assist you in making your reservation. Once you arrive at Punta el Custodio, you’ll be in the safe hands of Ismael Franco, the property- and on-site manager of 8 of the 9 villa rentals at Punta El Custodio. Ismael speaks fluent English. If you rent Casa Sonrisa you will be in the safe hands of Wendy Fletcher.
Water is a valuable commodity at Punta El Custodio and we ask that you make every effort to conserve water. i.e. short showers and minimal flushing. Bottled water is provided and should always be used for drinking and brushing your teeth. Water containers are in each bathroom.
Surfboards can be rented from Ismael Franco, our on-site manager, at appr. $10 USD per day. He has 5 8ft tall soft top surfboards for beginners. You cannot reserve the surfboards upfront. If you need fiberglass surfboards you can check www.wildmex.com, they have a delivery service too. Boogie boards are available in most of the houses.
Tides of the estuary
Tide tables are available in all houses and MUST be consulted before crossing the estuary. You CAN ONLY cross when the tide is turning, so there won’t be a current, preferably at low tide. Do not underestimate the power of the tides and the current. At low tide, it is very safe to cross/swim in the Estuary or the Ocean at the East/Southside. At other times the swimming can be dangerous. The current can be too strong, even for experienced swimmers. There is a safe beach in Platanitos, the village 800 meters, or half a mile down the road, with restaurants to choose from as well.
In case of problems please call Michel, your rental agent:
+31 6 181 54 828.